I’ve been working at home today waiting for a broadband engineer to come out as my slow broadband problems of a couple of weeks ago have resurfaced. The engineer was almost 3 hours late, but I’d anticipated that and so had enough work at home to take me through the whole day.
When he arrived he went through all of the tests on his laptop and all seemed fine with his router and microfilter so his immediate answer was to say I had a faulty router / microfilter / whatever, and not having any evidence to the contrary I had to let him go on his way. So off to PC World (I know, I know) to pick up a new ADSL modem / router / WAP. Plugged in the new box and no luck, it’s still slow (like 900kb when it should be 5.5mb) so I’m back on the phone with BT. Unfortunately the BT helpdesk is run out of India and I genuinely can’t understand more than one word in three of the people I’m talking to. For all I know they could be the best tech support in the world but I can’t tell. This really is getting rather annoying.
So the next step is to wait until tomorrow when I know that calls to a certain number I’ve managed to get a hold of are routed to the UK helpdesk where I’ll be able to get to the 3rd line support team without too much hassle.
You have my sympathy. I had similar problems a year ago. Because I lived in India for six years, I have no trouble understanding the Indians. However, these call centres work to scripts and they are so frustrating because they take you through all the things that you would have done already (such as rebooting the router). I dread having to use these so called help desks. Rob
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Hey mate,
I’ve got a spare router (as you do) – feel free to borrow it if you need it
Phil
It needs not you to one, and it is a true 🙂
And I had worst problem ever. Modem disconnects for every several minutes. And you can’t do anything. This is happening for the month already. So your tech support is the best comparing to mine
Take a look at this old post regarding slow broadband speeds from BT:
{ http://interactive.pcw.co.uk/2006/02/slow_broadband_.html“ rel=”nofollow” target =”blank”>Link }
or don’t. It is quite depressing.
I was offered an upgrade from 2MB to “up to 8” MB by BT with an indication that I could get 6MB, oh and a £2/month reduction. But after reading that post I might just pay the additional £2 because I’m not tied in for an additional year (and I get 20GB per month not 6GB which is what they are moving to now).
Good luck with your problem. I hope you manage to sort it. Rob.
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It is rather depressing Rob isn’t it. I got suckered into the year long contract and to be honest was quite happy until this slow speed issue kicked in. I have to wait until 15th May to change suppliers although last night the speed had gone up to 1.5mb which is better but nowhere near my old 5.5mb.
I think it will be worth a move anyway in May, a friend has recommended { http://www.eclipse.net.uk/“ rel=”nofollow” target =”blank”>Link } who seem to have an admirably clear usage policy, even if they are not the cheapest.
Matt
The only problem with changing the supplier is that if the exchange still belongs to BT they “appear” to be able to cap individual lines. This is just from reading some of the comments to that post I mentioned in @5. I don’t know if this is actually happening but – if it is – the regulator should come down on them hard. Rob.
As far as I can tell, my problem stems from BT Broadband themselves and is a fault in their systems rather than a cap being put on me. Of course they won’t admit that but in the absence of any other likely explanations that’s what I’m going with.
It seems very likely that BT have the technical capability to cap individual lines but whether they’d go as far as capping someone who moves off them? Well I’m not a big fan of conspiracy theories, and from what I’ve seen of BT’s internal workings over the last couple of weeks I severely doubt they have the organisational ability to do that sort of thing!
Matt
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