hassle

i am not even in the country and anglia railways still find ways of giving me
grief. i had a long e-mail conversation with them before i left in which i
explicitly set out the dates i would be out of the country so that my season
ticket could be suspended for that time. “no problem” was the response, and i
thought for once that they had pulled the rabbit out of the hat. so i was
checking my bank balance today, fully expecting to see the money for march gone
to pay for the ticket, but no, it was still there. several e-mails and
expensive phone calls later and i find out that they have not done anything
because i am not answering my home or office phone numbers to confirm i want
the ticket for march! sheesh am i looking forward to dealing with people like
that again in a couple of weeks!